Help

General Information

  • About Us: Learn more about our company, history, and mission to serve the steel and aluminum industry.
  • Why Choose Us: Understand the benefits of choosing us as your supplier, including competitive pricing, nationwide delivery, and custom fabrication services.
  • Contact Information: Reach out to us via email, phone, or live chat for immediate assistance.

Products and Materials

  • Steel Products: Explore our range of steel sheets, plates, bars, tubes, and custom shapes.
  • Aluminum Products: Learn about our inventory of aluminum extrusions, sheets, plates, and specialty items.
  • Custom Fabrication: Upload your DXF files for custom metal fabrication quotes.
  • Product Guides: Detailed specifications, dimensions, and uses for all our products.

Ordering & Shipping

  • How to Order: Step-by-step guide on creating an account, browsing our catalog, and placing an order.
  • Payment Methods: Information on accepted payment options, including credit cards, PayPal, and business accounts.
  • Shipping Information: Learn about our nationwide shipping options and how we select the most cost-effective warehouse for your location.
  • Delivery Times: Estimated shipping times based on location and selected delivery method.
  • Order Tracking: How to track your shipment in real time.

Returns & Refunds

  • Return Policy: Conditions and timelines for returning materials.
  • Refund Process: Steps for initiating a refund and the expected timeline for processing.
  • Exclusions: Items that are non-refundable or subject to restocking fees.

Vendor & Partner Information

  • Become a Vendor: Information on how to join our vendor program and the benefits of partnering with us.
  • Supplier Resources: Tools and documentation for managing your inventory and fulfilling orders.

Technical Support

  • Material Selection: Assistance with selecting the right material for your project.
  • DXF Upload Help: Guidance on preparing and uploading DXF files for fabrication quotes.
  • Account Issues: Resolving login problems, password resets, and account management.

Frequently Asked Questions

  • What are your minimum order quantities?
  • How can I get a custom quote?
  • What should I do if I receive a damaged shipment?
  • What file formats do you accept for custom fabrication?
  • How do I create a business account?

Contact Us

Still have questions? We're here to help! Contact us via:

Contact MetalsDelivered

We're Here To Help.

Call us at 1-844-663-8257, also known as 1-844-6-METALS, or drop us a line below and our team will get back to you ASAP.

Call Us Directly 1-844-663-8257 1-844-6-METALS
Questions about materials, availability, delivery, or an existing request.
Need pricing? Send us the details and our team can point you in the right direction.
For faster help, include your zip code and a short description of what you need.

Send us a message

We usually respond quickly during business hours. For urgent requests, call us directly.